Customer Service

Our Customer Care Philosophy

We are prepared to offer our knowledge, experience and expertise to the gift giving experience. Whether in the store or on the phone, our consultants are available to help you have fun while creating the perfect gift that will be appreciated, cherished and remembered.

Ordering

We want your phone ordering experience to be as easy, fun and simple as it is in our store. All you have to do is call during normal business hours (9 AM - 6 PM CST Monday thru Friday and 10 AM - 5 PM on Saturday).  Our staff is available to answer any questions, give directions or take your order. Of course you can also email us and order. Just be sure to provide a phone number so we can call you and wrap up all the details.  We can either ship to you, drop ship to your recipient or you can pick up your item at our shop...at your convenience.

Pricing

We offer many personalized gift options.  While most of our customize-able gift items include the personalization, some do not.  For example, our embroiderable SewWhat? Gift merchandise does not include the embroidery price.  However, our gift items such as etched glass, engraved silver, debossed leather, etc. do.

Payment

For your "over the phone" order, we accept Visa, MasterCard, American Express and Discover cards. Charges are made to your card at the time your order is placed.

Privacy & Security

You have our assurance that we will not share any information collected from you. All in formation collected by SewWhat?Gifts will be used internally and for no other purpose than to fulfill your gift needs and to process your transaction. After completion of transaction processing, your credit card data will be destroyed.

Shipping

We offer these SewWhat? Gift wrap options:

1. a cute store logo bag with tissue paper which we are pleased to offer to you, complimentary
2. the same store logo bag with tissue and a beautiful pearlized wrapphia bow for $1.00
3. printed and logo'd box wrapping with ribbon (sometimes a bag just doesn't work!); pricing varies based on size

We are also pleased to offer shipping services. We primarily use USPS services, as the prices are generally better.  Plus, they offer boxes free which makes it a win/win for all of us.  In the event your package does not fit in a USPS box, we save and will reuse (larger) cardboard shipping boxes.  This will make us both feel like we're doing a little something to "Save the Planet". We pass on the shipping charges to you (we do not charge you any more than they charge us!) and add on a handling fee of $2.00 - $5.00, depending on the size and packing needs.  Just give us the shipping address and we'll do the rest.

Returns

SewWhat? Gifts will provide store credit or an exchange for the amount of the item listed on the receipt for purchases made within the last 30 days.

Personalized items are non-returnable, unless it was an error on the part of SewWhat? Gifts or the product is defective. SewWhat?Gifts is committed to courteous service and customer satisfaction. If we have shipped an order to you that you find unacceptable, we ask that you notify us within 10 days of receipt of the merchandise.

We apologize that Holiday or Seasonal items cannot be returned or exchanged.